Terms of service

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Welcome to KAO Performance Chocolate ("KAO," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, and the purchase of any products through our store (together, the "Services"). By visiting our site or placing an order, you agree to these Terms. If you do not agree, please do not use the Services.

Who We Are

KAO Performance Chocolate makes real-ingredient chocolate bars designed to be enjoyed without added sugar or ultra-processed fillers. Our store is powered by Shopify, which provides the underlying ecommerce platform we use to sell our products.

Use of the Site

You may use our Services only for lawful purposes and in accordance with these Terms. You agree not to misuse the site, interfere with its normal operation, attempt to gain unauthorized access to any part of it, or use it to transmit anything unlawful, harmful, or infringing.

Products and Pricing

We make a reasonable effort to display our products and pricing accurately, but we do not warrant that product descriptions, images, or prices are error-free. We reserve the right to correct any errors, change or update information, and cancel orders if information on the Services is inaccurate, including after an order has been submitted. Prices for our products are subject to change without notice.

Orders and Payment

When you place an order, you are making an offer to purchase the product(s) in your cart. We reserve the right to accept or decline any order for any reason, including product availability, errors in pricing or product information, or suspected fraud. Payment is processed securely through our payment providers at the time of purchase; we do not store your full payment card details.

Shipping

Estimated shipping times are provided for convenience and are not guaranteed. Risk of loss and title for products pass to you upon our delivery to the shipping carrier. Please make sure your shipping address is correct at checkout, as we are not responsible for orders delayed or lost due to incorrect address information.

Returns and Refunds

Because our products are food items, we generally cannot accept returns of opened or perishable goods. If your order arrives damaged, incorrect, or otherwise unsatisfactory, please contact us within a reasonable time of delivery and we will work with you on a replacement or refund.

Intellectual Property

All content on this site — including our name, logo, product designs, photography, and text — is owned by or licensed to KAO Performance Chocolate and is protected by applicable intellectual property laws. You may not use, copy, or reproduce our content without our prior written permission.

Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party sites.

Limitation of Liability

To the fullest extent permitted by law, KAO Performance Chocolate will not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Services or our products. Our total liability for any claim relating to the Services or a product will not exceed the amount you paid for the product giving rise to the claim.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or for legal or operational reasons. The updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the Services after changes are posted means you accept the updated Terms.

Governing Law

These Terms are governed by the laws of the state in which KAO Performance Chocolate operates, without regard to its conflict of law principles.

Contact Us

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